Customers are advised that Manufacturer Product Warranties do not cover items damaged by accident, abuse, misuse, modification, negligence, alteration or misapplication. Items damaged as a result of the foregoing or not purchased from Harvest Grow Supply LLC may not be returned to for any reason. Prior to returning Products under a warranty claim, Customer shall (a) verify the Products are still within the applicable warranty period, (b) test the Products to confirm the defect is covered by the applicable warranty, (c) document the described defect, and (iv) obtain confirmation listing the defective Product to be returned. If Harvest Grow Supply LLC determines a Product is not covered by an applicable Manufacturer Product Warranty, Harvest Grow Supply LLC shall inform Customer. Products not covered by an applicable Manufacturer Product Warranty shall be destroyed or returned to Customer at Customer’s election and expense, which Customer shall pay upon demand.
Questions about the Return Policy should be sent to us at firstname.lastname@example.org